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Welcome to 2010
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Achieve New Levels of Customer Service

Howard Hastings, Chairman

Mr Howard Hastings
Managing Director of Hastings Hotels and newly appointed Chairman for NITB.


Northern Ireland’s continued success as a visitor destination will depend on our ability to deliver a world class experience and that this extends far beyond the tourism sector – it impacts on every aspect of Northern Ireland. 

Attaining world class excellence is critical if we are to compete globally and secure repeat and referral visits.  Research shows that high levels of customer service are directly linked to strong customer satisfaction levels which, in turn, produce repeat and recommended business.

Standards of service, food and drink, hotel infrastructure, visitor attractions and amenities are rising worldwide.  So too are the expectations of our visitors. Therefore a culture of quality must pervade everything that we do and Northern Ireland must strive continually to develop excellent standards.

Welcome to Excellence places the customer experience at the heart of NITB’s strategic focus. I would encourage local businesses to avail of the comprehensive suite of programmes to support them to achieve the standards of excellence needed to win customers and keep them coming back.

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Trainer Profiles
Trainer Image

Clare Gibson


Clare Gibson has been closely involved with “Welcome Host” since the Northern Ireland Tourist Board franchised it from Wales in 1995. Clare has delivered Welcome Host, Welcome Host Plus and Welcome All to a wide range of people and organisations, and has an comprehensive portfolio of testimonials from satisfied clients. She has extensive other tourism and hospitality experience, having worked in the industry both in Northern and Southern Ireland.. She currently acts as an assessor for North Antrim Business Agency, for their annual business awards, judging both accommodation and food categories.
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Time To Excel in Customer Service

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Calendar of Events

The Programmes listed are Open Customer Service Programmes  [Not Train the Trainer Programes ] Open Programmes – 9:30am to approx. 4:00pm Provisional dates – subject to demand 

Train the Trainer Programmes- 1 day programme and ½ day assessment Provisional dates – subject to demand We are currently taking names for a waiting list as we have a full complement of trainers for the delivery our programmes. This does not apply for in-company trainers, please contact us for further information.  Full details and booking forms are available on www.welcometoexcellenceni.com Or contact Ana on 07543846150 or email on ana@welcometoexcellenceni.com

 

 

If you wish to book a place on a course please contact ana@welcometoexcellenceni.com

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News & Press
Service Excellence at Foyle Delta Taxis in the Maiden City  read more ...
Thursday, May 20, 2010
CALENDAR OF UP COMING TRAINING  read more ...
Monday, April 19, 2010
CENTRE FOR APPLIED LEARNING AND CLEMENTS GOING FOR GOLD  read more ...
Friday, August 28, 2009
Trainer Network Meeting  read more ...
Thursday, April 16, 2009
Customer Care Focus For Tourism  read more ...
Friday, December 19, 2008
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