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Siofra O'Reilly


Siofra is the Training & Development Manager for the Federation of the Retail Licensed Trade and she is a Welcome to Excellence trainer and has trained approximately 1,250 people on Welcome Host and Welcome Host Plus programmes since it was first introduced to Northern Ireland.
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Ian Thompson


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Collette McCafferty


Colette McCafferty is a registered trainer for Welcome Host and Welcome Host Plus, and has been involved in its delivery since it began in 1995. She delivers in Welcome Host and Welcome Host Plus.
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Lisa Williamson


Lisa Williamson is a registered trainer for Welcome Host and Welcome All, since 2004 and delivers on both.
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Jean Haworth


As an accredited Welcome to Excellence trainer since 2001 Jean has delivered Welcome to Excellence training to over 700 delegates across NI. Client have included: NI Tourist Board, Visitor Attractions, Borough Councils, Leisure Centres, Retail, Hospitality, Sport and Leisure, Colleges and High Schools.
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Avril Downey


Avril Downey is a registered trainer for all three of the Welcome to Excellence programmes and has been involved in its delivery since its inception in 1995, and delivers in Welcome Host, Welcome Host Plus and Welcome All.
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Siobhan McKenna


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Julie Allen


Julie Allen is a registered trainer for all three of the Welcome to Excellence programmes and has been involved in its delivery since its inception in 1995, and delivers in Welcome Host, Welcome Host Plus and Welcome All.
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Forthcoming Courses




 

IS YOUR COMPANY COMMITED TO

CUSTOMER SERVICE EXCELLENCE?

what are you waiting for - go for your GOLD AWARD!    

 

 

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Calendar of Events

The Programmes listed are Open Customer Service Programmes 

[Not Train the Trainer Programes ]

Open Programmes – 9:30am to approx. 4:00pm
Provisional dates – subject to demand

Welcome
Host

Welcome
Host +

Welcome
All

BELFAST

 29th /03/2010

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DERRY/LONDONDERRY

 

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 22/03/2010

COLERAINE

 

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22/03/2010 

OMAGH

 15th/03/2010

22/03/2010

 29/03/2010

BALLYMENA

 TBA

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22/03/2010 


Train the Trainer Programmes- 1 day programme and ½ day assessment
Provisional dates – subject to demand

We are currently taking names for a waiting list as we have a full complement of trainers for the delivery our programmes. This does not apply for in-company trainers, please contact us for further information. 

 

 Full details and booking forms are available on www.welcometoexcellenceni.com

Or contact Ana on 07543846150 or email on ana@welcometoexcellenceni.com

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Featured Trainer
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Pat Jamison


Pat has been a Welcome Host Trainer for 6 years and enjoys the ‘hands on’ opportunity assisting staff develop and promote these essential interpersonal skills for this important and growing sector.
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Application Forms

Fill in your forms online

Or click here to download a PDF application form...

 

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