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Requirements
Larger companies may wish to nominate a member of
staff to run one of the Welcome to Excellence courses
on an in-house basis. The in-house trainer may deliver
the programme to staff on an ongoing basis as and
when required.
There is an agreed trainer specification for each
course, details of which are given under 'trainer
specifications'.
Interested individuals will be asked for their curriculum
vitae (outlining relevant training experience and
qualifications) or can complete an application form
online so their suitability can be assessed against
the course specification. This ensures the quality
of the training courses remain at a high level.
For more information on becoming a trainer please
contact us.
Specification for Welcome
Host / Welcome Host Plus Trainers
Essential characteristics:
• Excellent communication
skills
• At least two
years' experience delivering training programmes to
groups
• Sound understanding
of, and support for, customer service philosophy
• Some knowledge
of the tourism industry
• Flexibility,
reliability and adaptability
• Ability to support
and encourage participants
• Commitment to
equal opportunities in the delivery of training programmes
• Professional
approach to the delivery of training
• Enthusiasm
Desirable characteristics:
• Experience of
delivering customer service training programmes
• Work experience
in the tourism industry
• Work experience
in a customer contact role
Specification for Welcome
All Trainers
Essential characteristics:
• Excellent communication
skills
• At least two
years' experience delivering training programmes to
groups
• Sound understanding
of, and support for, customer service philosophy
• Sound understanding
of disability equality issues
• Flexibility,
reliability and adaptability
• Ability to support
and encourage participants
• Commitment to
equal opportunities in the delivery of training programmes
• Professional
approach to the delivery of training
• Enthusiasm
Desirable characteristics:
• Knowledge of
the Welcome to Excellence training programmes
• Experience of
delivering customer service and/or disability equality
training programmes
• Work experience
in the tourism industry
• Work experience
in a customer contact role
Costs
Welcome Host Trainer Training Programme £650.00
+ VAT
Welcome Host Plus Trainer Training Programme £650.00
+ VAT
Welcome All Trainer Training Programme £650.00
+ VAT
To become a qualified trainer
in 2 programmes, save money and book 2 together for
£950.00 + VAT (saving £350) (i.e. Welcome
Host and Welcome All OR Welcome Host Plus and
Welcome All)
The cost includes the following and is a one-off
fee:
• Trainers manual
• Disc with PowerPoint
presentation
• All training
materials required
• Trainers certificate
and badge
• Licence to deliver
the programme(s)
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