WELCOME HOST

"The Welcome Host Programme has really refreshed my customer care skills" - Conor - Drumkeen Retail Park

"An excellent and engaging workshop, with a very helpful workbook to accompany it" - Aoife - Northern Ireland Museums

"Delivering service excellence and meeting specific needs were the most informative parts of this programme" - Josephine - N.I Museums Council

"I now know that body language is the most important factor when communicating with the public" - Kerry - N.I Museums Council

WELCOME ALL

"I now understand the legal aspect of my responsibility towards people with a disability" - Judy Ards Borough Council

"I now feel comfortable when dealing with people with disabilities. I have a greater understanding of their needs" - David - Student - Belfast Institute

"THe most valuable part of the programme for me was about how to treat different kinds of disabilities and that every customer is an individual" - C. Mc Kinless - Student at Belfast Institute

"Since participating in the Welcome All Programme, some beneficial improvements to the service have been made and every member of staff now works with greater confidence and awareness of how their role can have a positive effect on the clients"
Greg Wilson of the Royal British Legion, Portrush
Trainer - Julie Allen

WELCOME HOST PLUS

"I found the part on how to deal with difficult customers very helpful" - Irene - W5

"I now have a better understanding of what my customers want and expect, having completed the programme" - Caroline - Malone Lodge Hotel

"I particularily enjoyed the section on building a winning team" - Andy - Malone Lodge Hotel

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