Tourism Training Programme Offers Excellent Welcome To Customers

The Grand Opera House, Belfast is one of the latest businesses in the local tourism industry to demonstrate their commitment to delivering exceptional customer care by becoming involved in the Welcome to Excellence Programme, developed by the Tourism Training Trust and the Northern Ireland Tourist Board.

The Welcome to Excellence Programme, provides a suite of three customer care programmes, which are open to all local businesses operating in the tourism, leisure and hospitality industry which aims to provide staff training on many different situations such as how they should deal with a number of common situations, improving customer service and drawing more customers through the doors.

The Grand Opera House, have proved their dedication to providing good customer care practice by committing resources to train three of their staff to become in-house corporate trainers who will then deliver the Welcome to Excellence Programme on an ongoing basis to their current staff and any new recruits in the future.

Colin O’Neill, Grand Opera House explained, “The Grand Opera House take our staff training in customer service very seriously and the Welcome to Excellence Programme will ensure we are training our staff to the highest possible standard not just for new recruits but for all staff and I would encourage any business involved in the tourism and hospitality industry to consider implementing this essential programme.”

The programme training is delivered via a network of trainers across Northern Ireland who show businesses how to provide a first class standard of service on a consistent bases to both visitors and local residents by using a variety of training methods to highlight useful techniques and skills. The programmes also encourage delegates to take an interest in their own personal development.

Roisin McKee Acting Chief Executive Tourism Training Trust explained, “The Welcome to Excellence programmes are designed to enable organisations in tourism and related industries to maximise the many benefits of quality customer service including higher and repeat business, favourable word of mouth recommendations and staff retention. It also reminds those in the tourism industry the importance of local business too. The programme is suitable not only for those new to the industry but as an important refresher course to those in the business for many years also.

Northern Ireland has a lot to offer and we need to ensure that the service in our hospitality industry is first class in every aspect. The Welcome to Excellence Programme can help any business or organization to achieve this level of excellence. There are now 3 one day training programmes available in Northern Ireland, which provide front-line staff and managers with the skills they need to provide these high standards of service.”

- Back to Press Centre -

Back to Top