Over 400 of Northern Ireland’s taxi drivers are set to give an even bigger “Welcome” to the Province’s growing number of tourists as fonaCAB continues to forge ahead in customer care training for their staff and drivers.

fonaCAB was today presented with a special plaque to mark the company’s 50 full-time call-centre and admin staff having gone through the “Welcome to Excellence” training programme in customer care, the first taxi company to achieve this standard in Northern Ireland.

Speaking at the presentation at the Odyssey, Belfast, Billy Nelson, Chairman of the Tourism Training Trust said:

“Everyone who deals with visitors, from the first enquiry to the point of their leaving for home, can ensure they take away lasting favourable impressions of a welcoming and quality experience while they are here, and tell their friends back home. This is particularly true for our taxi drivers who are often the first Northern Ireland person visitors meet after arriving at the airport, ferry terminal, bus or train station. fonaCAB have already trained 25% of their giant fleet of drivers in the Welcome to Excellence programme with new training sessions taking place every week at fonaCAB head office in Shaftesbury Square. The “Welcome to Excellence” approach assures that visitors not only can expect the traditional warm and courteous welcome for which Northern Ireland people are famous, but that every effort will be made to cater for their needs.

Over 3,000 people across a wide range of organisations have now been trained to the Welcome to Excellence standard, raising their awareness of today’s visitors’ ever more sophisticated demands. In the months and years to come, the growing numbers of tourists as well as local residents will reap the benefit.”

Alistair Graham, Business Development Manager, fonaCAB (Belfast) Ltd said:-

“fonaCAB has always been a huge provider of transport solutions to the hotel, guest house, restaurant and business user and conscious of the increasing demands in terms of quality service and customer expectation, fonaCAB believe a comprehensive training programme in customer care for staff and drivers is no longer an optional extra. fonaCAB is delighted to have received this award and has now appointed a full-time training and development officer to ensure the company is focussed on putting the customer first.”

Pictured above from left to right:

fonaCAB driver Robert Stewart, Billy Nelson TTT, Belfast Giant George Awada, Joanne McGleenan Training and Development Manager fonaCAB, Giant Leigh Jamieson, Giant Shawn Skiehar and Simon Sims General Manager fonaCAB

Pictured above:

Billy Nelson TTT with Joanne McGleenan Training and Development Manager fonaCAB

 

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