The event: Welcome to Excellence Awards Ceremony 2006
Date: 18th May 2006
Venue: St. Patrick's Trian, Armagh

High Street Mall

"The staff commented that the Welcome Host and Welcome All training gave them the tools to meet the demands of this industry as customer care is everyone's responsibility."

St. Joseph’s Boys’ School

"In the last two years, St. Joseph's has been involved in implementing the teaching of GCSE Double Award Leisure and Tourism. As one of the new vocational subjects being brought in as part of the new Entitlement Framework, this is a subject which will become more and more prominent in the future."

The Bean machine T/A Clements

"Clements coffee shops have incorporated The Welcome to Excellence suite of training into our overall training programme and have adopted its customer care principles as part of our philosophy. Staff have commented on enjoying the course and have learnt how by changing small things about their everyday work they can make a big difference to the service customers are receiving. This is both beneficial to their own job satisfaction and to boosting business overall."

W5 at Odyssey

"Staff have commented that they feel more confident about dealing with a whole range of customer service issues, and achievement of excellent customer service is really at the forefront of everyone's mind. In the future we hope to build on this by continuously integrating the Welcome to Excellence suite of courses with W5's strategic objectives."

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