Welcome All is a one day course designed to help individuals acquire the knowledge and skills essential for providing facilities and services that meet the specific needs and expectations of people with disabilities and special needs. It also aims to ensure a warm welcome and high standards of service are offered to all customers.

The Benefits

Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The course therefore aims to provide employees with practical advice and cost effective ideas to enhance service quality for those customers with disabilities and special needs.

Key benefits to be gained from attending this course include:

     • Recognition of the benefits of an accessible service
     • How to adopt a positive approach
     • The ability to communicate effectively
     • How to improve the accessibility of your business
     • Awareness of current legislation

Course Content

     • Welcoming customers with disabilities
     • The benefits of an accessible service
     • Adopting a positive approach
     • Communicating effectively
     • Improving accessibility
     • Making a difference
     • Disability Discrimination Act
     • National Accessible Standards

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