This participative, one day course provides your staff with the communication tools and insights into customer expectations to enable them to provide service excellence and contribute to increased business performance.

The Training is aligned to the NVQ Level 2 in Customer Service and provides valuable underpinning knowledge.

The Benefits

Welcome Host can help both new and more experienced employees acquire new customer service and communication skills, as well as improving their knowledge of local facilities and services.

Key benefits to be gained from attending this course include:

     • Understanding the tourism industry and your customers
     • Delivering service excellence
     • Communicating successfully
     • Dealing with difficult situations
     • Boosting business

Course Content

The Welcome Host programme involves group work and discussion to ensure skills learnt are relevant to each participant. Topics covered include:

     • The value of excellent customer service
     • The benefits of tourism
     • Understanding your customers
     • Delivering service excellence
     • Communicating effectively
     • Providing information and advice
     • Meeting specific needs
     • Dealing with difficult situations
     • Boosting business

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