Welcome Host Plus provides the opportunity for your staff to excel in the provision of a world class standard of service. This one day training course is designed to build on the knowledge and skills already developed from the Welcome Host programme, maximizing the potential of your staff and introducing advanced service skills.

The Benefits

This one day course is suited to staff who have already attended the Welcome Host course and who want to develop their customer service skills further. It is appropriate for staff who have a customer facing role and beneficial for those with supervisory and duty management responsibilities.

Key benefits to be gained from attending this course include:

     • Advanced communication skills
     • Ability to interact with differing types of customer
     • Understanding service recovery strategies
     • Ability to convert enquiries into sales
     • How to improve teamwork

Course Content

The Welcome Host Plus programme involves group work, activities and discussion to ensure skills learnt are relevant to each participant. Topics covered include:

     • The Service Challenge
     • Customer and competitors
     • Service encounters
     • Service recovery
     • Building a winning team
     • Converting enquiries into sales
     • Quality counts

Back to Top